Verify an Offer
Understand the proposal before you commit.
Updated 21 October 2026. Coordination scope and pre-payment questions clarified.
Already received a hospital, clinic or intermediary proposal? Ask us to clarify the provider, claimed treatment status, supporting documents and payment questions.
What an offer review can clarify
We agree the scope and any fee before beginning. Public-source research and administrative checks are not certification of a provider or treatment.
Provider and payment identity
Who is offering the service, who provides clinical care and why is a particular entity receiving payment?
Exact treatment and claimed status
Which product or procedure, condition, regulatory route and institution are named in the proposal?
Evidence and unresolved questions
Do the references support the specific claims? Which points require a clinician or institution to answer?
Written costs and terms
What is included, what is excluded, when are payments due and what happens if the plan changes?
Start with a short description
Describe the treatment, named provider and the concern you want clarified. Keep bank statements, account credentials, passports and unredacted financial documents out of the initial enquiry.
What the review does not promise
It does not guarantee treatment safety or outcomes, approve medical eligibility, provide legal certification or promise a refund. A useful result may be a list of unanswered questions or a recommendation to seek direct institutional clarification.
Have an offer you want to clarify?
Use the same secure enquiry form. We will open it with the offer-review option selected.
Confirm the provider, clinical decision and payee separately
RMC is operated by Nanjing Xurun Health Consulting Co., Ltd. (南京旭润健康咨询有限公司), a coordination company. The treating institution and its clinicians decide suitability, obtain medical consent and provide treatment. Confirm the hospital’s full name, campus and department through its official contact route; our coordination does not replace that check.
- Request written case acceptance and the exact indication or study eligibility decision before paying for travel.
- Separate hospital, medicine and research-related charges from translation, accompaniment and other coordination fees.
- Confirm the named payee, what each payment buys, the cancellation deadline and which costs are refundable if treatment is declined or the plan changes.
- Agree separate dates for tests, specialist consultations and results review. Acceptance for assessment is not acceptance for a treatment or a trial place.
Use our written acceptance guide, staged budget checklist and refund questions.
Which decision has actually been made?
Read the wording of an offer carefully: “records received”, “consultation available”, “accepted for assessment”, “eligible for treatment” and “eligible for research screening” describe different stages. Ask the issuing institution to state the exact next step, the responsible clinical team, remaining conditions and the records it still needs.
A consultation at a clinic does not establish that a particular cell product or procedure is appropriate, authorised for the proposed use or effective. Any treatment claim needs its own evidence and applicable institutional or regulatory confirmation. A listed study location does not establish current recruitment or an available place.
Ask for the written plan before deciding: what will happen at the appointment, what is still subject to clinical review, which fees cover assessment rather than treatment, and what happens if no treatment is offered. Use the research-versus-clinical-application guide alongside the payment and provider checks above.
Service-planning clarification updated 21 October 2026. Medical decisions remain with the receiving healthcare provider.